Refund policy
RETURN & REFUND POLICY
Return Policy
Our return policy lasts 30 days from the date of delivery.
To be eligible for a return, the item must:
- Be in the same condition that you received it
- Be unopened and unused
- Be in its original packaging
- Include proof of purchase
How to Start a Return
To initiate a return, please contact us at:
Returns must be sent to the following address:
Porto, Portugal 4050-610
Returns will not be accepted without prior authorization.
Return Shipping Costs
Unless the item is defective, damaged, or incorrect,
the customer is responsible for return shipping costs.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
We do not accept returns for:
- Opened products (for hygiene and safety reasons)
- Customized or made-to-order items
- Gift cards
Consumer Rights
This policy does not affect any legal rights you may have under the laws of your country.
If local laws provide a longer return or withdrawal period, those rights will apply.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.